Pharmacists are an important cog in the healthcare machine. Following the diagnosis of certain ailments or conditions, patients will be prescribed medication that is the responsibility of a pharmacist to check, prepare and dispense. But it’s not as simple as picking something up off a shelf and handing it out – pharmacists require a wide range of skills to be effective in their role. According to the US Bureau of Labor Statistics, job growth for this profession is predicted to be steady over the next ten years, so which of these skills are the most important for the next generation of pharmacists to have? We’ve compiled a handy checklist to help you find out…
When it comes to the pharmaceutical industry, attention to detail is literally a matter of life and death – and there is no room for error. Although human beings naturally make mistakes, the consequences don’t lie only with the pharmacist – the effects on a diabetes patient given the wrong type of insulin, for example, could be absolutely catastrophic. Whether it’s reading the doctor’s abysmal handwriting, entering the information into the computer system, or measuring ingredients correctly, accuracy is essential.
Sometimes doctors forget to check for drug interactions; sometimes the nurses who submit electronic prescriptions make typos. Pharmacists are like proofreaders, and if something doesn’t make sense, or a mistake has been made, then they have to have the confidence and the integrity to stand up and ask questions.
3. Science & Maths Skills
It may sound obvious, but people often underestimate how much pharmacists rely on practical science and maths skills. From something as simple as calculating how many pills a patient needs to working out more complex variable dosages, numerical skills are essential. The same applies to scientific aptitude. Pharmacists need to have an in-depth knowledge – and enthusiasm for – chemistry and biology; it is important to be able to easily assimilate new and complex information when it becomes available.
4. Interpersonal Skills
Pharmacists often have to juggle between doctors who don’t like to be questioned (see point 2), and frustrated patients who are upset at having to wait for their prescriptions; developing the interpersonal skills to deal with this requires patience, diplomacy and a great sense of humour. Being able to soothe bruised egos and hurt feelings are an essential part of making the process run smoothly.
5. Communication Skills
This is one of the key parts of a pharmacist’s job. It is essential that they can communicate clearly to the patient how and when they should take their medication, and then verify their understanding. It can also be challenging to explain why a patient is receiving a certain medication, as well as explaining any side effects.
In the US especially, pharmacists can find themselves battling with insurance companies all too often, especially when they are hesitant to cover the medication that the patient needs. As registered professionals, they need to be able to advocate on their patients behalf when obstacles arise, rather than just sending them away empty-handed.
7. Management Skills
This is an aspect of the job that can often be overlooked. Depending on the place of employment and the structure in place, pharmacists may be responsible for supervising technicians and dispensers (including all the people management issues that this entails), as well as managing budgets, monitoring inventories and keeping accountable records.
8. Ability to Multitask
Not only are pharmacists busy performing tasks that can potentially have life-or-death ramifications, but they are also answering calls, dealing with other patients, and ensuring strict regulatory protocols are being followed. This means being able to not only multitask – but multitasking with 100 per cent accuracy!
At one time or another, every pharmacist will encounter a patient who is trying to get a restricted substance without a prescription, on an expired prescription, or too early. Some of these patients – especially those with addictive characteristics – can become extremely belligerent and intimidating. Pharmacists have to be able to resolve these situations in everyone’s best interests. This requires diplomacy, good judgement and the ability to stay calm, as well as taking into account the safety of the patient, the staff and the other customers
10. Ability to Prioritise
Pharmacists have to be able to assess situations and adjust on the fly. For instance, whose prescription do you fill first – the person who’s been waiting for 10 minutes, or the terrified mom who just came in with a sick newborn and two crying toddlers? Trying to balance empathy with fairness when making a judgement call such as this can be difficult, but it’s necessary when attempting to prioritise tasks.